OUR PURPOSE & PRINCIPLES
QLER exists to transform how psychiatric care is delivered, creating a future where every person in need has immediate access to high-quality mental healthcare regardless of location.
OUR PURPOSE
QLER's mission is to make real-time mental healthcare possible for all people in crisis or emergency by partnering with health systems to deliver immediate, high-quality psychiatric care through innovative telehealth solutions.
We expand access and availability to mental healthcare for patients in need.
We build the best business possible for great psychiatrists to provide great care.
We partner with local health systems to make them more capable and more responsive.
We elevate the standards of mental health care globally.
OUR PRINICIPLES
What Drives Us?
Quality Attracts Quality
Quality of care must be the foundation of our business. Quality is built into our work, relationships, and expectations. Quality once established, creates a virtuous cycle of more quality.
Leadership by Physicians
Our business is optimized physician care. Business needs never override clinical standards. Physicians are at the heart and head of our business. Take care of the physicians and they create the value.
Excellence in Practice
American healthcare must improve continuously. We find, adopt, and implement best practices. Making sure we innovate and look for improvement is a daily practice. We will be the best at what we do.
Results for Health Systems
Healthcare is local. Hospitals and health systems are an essential to communities. We commit to partnership. We integrate into their patient care and show them how to get results at new levels.
Be an Owner
We are a collection of owners. Think like an owner. Do not assume someone else will get it; be the captain until help arrives. We collectively control our culture and work environment.
Be Resourceful
We mitigate the shortage of mental healthcare. We lower cost however we can. We pass savings on to our customers as we can. This makes QLER a public good and tougher competitor.
Be Honest
Integrity and transparency are foundational to trust and excellence. These form a consistent character that is humble and dependable. Honesty is essential to improvement. Always tell the truth.
Be Good People
We respect personal experiences, diverse backgrounds, new perspectives, and honest disagreements. We serve the QLER Purpose, not outside political, religious or popular impulses. Be warm, decent, and helpful. Think we not me.
MORE THAN WORDS
Living Our Values
How We Measure Success
We track not just financial performance but also quality metrics, patient outcomes, partner satisfaction, and expanded access to care.
How We Make Decisions
Our leadership team evaluates major initiatives against our mission and values, ensuring alignment with our core purpose.
How We Build Our Team
We recruit professionals who demonstrate personal commitment to our mission and embody our values in their work.
How We Partner
We seek relationships with health systems who share our commitment to expanding access to quality mental healthcare.
We're always looking for passionate individuals and organizations who share our vision for the future of mental healthcare.
