OUR APPROACH
A True Partnership Model for Telepsychiatry
At QLER, we don't just provide services—we build lasting partnerships that transform mental healthcare delivery in health systems across America.
Talk to Our Growth Team
Partner-First Mindset
We function as an extension of your medical staff, not an external vendor
Our psychiatrists become integrated members of your clinical team
We align our goals with your system's strategic objectives
Our success is measured by your outcomes
Purpose-Built Solutions
No one-size-fits-all programs or rigid service packages
Solutions designed around your specific patient population, resources, and challenges
Flexible implementation based on your readiness and priorities
Scalable services that grow with your needs
Clinical Excellence
Board-certified psychiatrists with telepsychiatry expertise
Rigorous credentialing and ongoing quality monitoring
Evidence-based protocols and best practices
Commitment to measurement-based care
Implementation Expertise
Dedicated implementation team with healthcare operations background
Proven methodology for successful integration
Attention to clinical, operational, and technical details
Change management support throughout the process
Medical Staff Integration
Our psychiatrists become part of your medical staff through careful credentialing and privileging. They attend department meetings, participate in peer review, and function as colleagues alongside your existing providers.
Workflow Integration
We adapt to your operational processes rather than requiring you to change your workflows. Our psychiatrists document in your EHR, follow your protocols, and integrate seamlessly with your clinical teams.
Technical Integration
Our services work with your existing technology infrastructure, requiring minimal investment while maximizing security, reliability, and ease of use.
Cultural Integration
We take the time to understand your organization's culture, values, and priorities to ensure our partnership aligns with your mission and vision for behavioral healthcare
Rigorous Provider Selection
Thorough vetting of clinical expertise and experience
Assessment of telehealth communication skills
Evaluation of cultural competence and adaptability
Commitment to patient-centered care
Ongoing Performance Monitoring
Regular chart reviews and peer feedback
Patient and provider satisfaction surveys
Key performance indicator tracking
Continuous professional development
Quality Improvement Initiatives
Data-driven program enhancements
Best practice sharing across partnerships
Clinical protocol updates based on outcomes
Collaborative problem-solving for challenges
Transparency in Results
Regular performance reporting
Open communication about challenges
Shared celebration of successes
Joint accountability for outcomes
Quality Attracts Quality
Quality of care must be the foundation of our business. Quality is built into our work, relationships, and expectations. Quality once established, creates a virtuous cycle of more quality.
Leadership by Physicians
Our business is optimized physician care. Business needs never override clinical standards. Physicians are at the heart and head of our business. Take care of the physicians and they create the value.
Excellence in Practice
American healthcare must improve continuously. We find, adopt, and implement best practices. Making sure we innovate and look for improvement is a daily practice. We will be the best at what we do.
Results for Health Systems
Healthcare is local. Hospitals and health systems are an essential to communities. We commit to partnership. We integrate into their patient care and show them how to get results at new levels.
Be an Owner
We are a collection of owners. Think like an owner. Do not assume someone else will get it; be the captain until help arrives. We collectively control our culture and work environment.
Be Resourceful
We mitigate the shortage of mental healthcare. We lower cost however we can. We pass savings on to our customers as we can. This makes QLER a public good and tougher competitor.
Be Honest
Integrity and transparency are foundational to trust and excellence. These form a consistent character that is humble and dependable. Honesty is essential to improvement. Always tell the truth.
Be Good People
We respect personal experiences, diverse backgrounds, new perspectives, and honest disagreements. We serve the QLER Purpose, not outside political, religious or popular impulses. Be warm, decent, and helpful. Think we not me.
HEAR FROM OUR TEAM
"What makes QLER different is our deep commitment to true partnership. We don't just provide a service—we become part of each health system's team, working side by side to improve mental healthcare. Our psychiatrists don't just see patients; they build relationships with the ED staff, the nurses, and the administrators. That integration is what drives our success."
Dr. David Reynolds
Chief Medical Officer
